CUSTOMER SERVICE
SHIPPING
We do free domestic shipping! After ordering, a confirmation email will be sent to you within 24 hours. It will take approximately 5-7 business days for your package to get to you. Once your item(s) are shipped we will email you a shipping number which you can use to monitor your order online.
RETURNS
If there be any reason why you don't love your product, please let us know and we would gladly help find a better fit and send you a new item. If you would like a full refund that's fine too! You can return the item with the included shipping label, or come by our shop and return it in person.
OUR GUARANTEE
We take great pride in our quality products and customer service. If you have any questions, concerns, feedback, or just want to get to know us, please contact us online or in person. We always appreciate our busy paws community!
DO YOU NEED TO CONTACT US?
TESTIMONIALS

ETHAN SMITH
"When returning the item, they were very helpful in finding a better fit for me!"

JESSICA HARRISON
"Love my dog backpack, my dog wears it every time we go hiking."
